K&D was fine and were very kind...The lady that helped me made sure everything I needed was provided and helped me verify everything was connected and gave visual verification that signals, brake lights and hazards were working. Good experience. But I had to go to them because my original reservation (I had a reservation number and everything) with B&B Grands in Northport, AL was another story. I showed to an empty lot that was not manned and then had to text to find out that there was no 5X8 trailer despite my reservation. I never talked to a human. I texted that I was there at 495 Union Chapel Road to pickup my trailer. The reply text only said that he had none. I replied that I had a reservation number and didn't understand why I would not have a trailer. And why did no one tell me before I got to the location that there was no trailer. All his (I guess a he) reply stated was, "They put your reservation on my log but I have no trailer to rent you. It is UHaul Corporate's fault." I had to spend almost 45 minutes having a scheduler find me another trailer and then drive an hour and five minutes one way to Marion AL to get a 5X8. I lost considerable time (almost 3 hours with drive time plus hook up time - which I did myself). Very frustrating experience that I was not told until I arrived at B&B Grands that there was no trailer and I wouldn't have been told that had I not had to call / text B&B. And then the only reply is "It's corporate's fault."
RUSSELL H
K&D Wireless Marion
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marion, AL 36756
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Customer Reviews
- 4.5 Average Customer Rating
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The check in and return process for after hours is exhausting but the location and workers are great!
Karla CGreat service, friendly staff 10/10
DAVID WTrailer was damaged (no big deal just pointing it out). However, trailer lights stopped working. Upon further inspection it looks like it’s been that way for a while seeing oxidation on the exposed wires. It just happened to give out on me unfortunately. Night driving was risky. Also, one of the straps kept loosening on itself and they were badly worn/frayed.
Nicholas TEasy retail. No problems noted. Wouldn't change a thing.
KELVIN M