No one at the location to help. Truck dirty. No one returned phone calls. This should not be a truck pickup or drop off location. It looks bad for uhaul.
Eric C
The Mane Barn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martin, TN 38237
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Absolutely terrible!!! I have never been to a place that wanted to be less helpful. I tried to call the facility many many times with no response. The building was very rough and uninviting. I did not get any confirmation from them that I dropped the U-Haul off correctly. While we were waiting and actively searching for someone to help us, we ran into another group trying to do the same. They could also not get in contact with the facility. I guarantee I will never return to the facility nor do I believe anyone who deals with them will. I strongly recommend something be done with this location before more damage is done to the company name.
Clayton SBEWARE. UHaul customer service was great, however, they guy running this location tried to scam us. He had the UHaul banners on his building that matched what we saw as the rates for renting various sized trucks. He told us it was $59 + milage instead of $29 + milage for the truck we wanted despite what the sign said. When I told him he should take the signs down he said UHaul told him he couldn't. We were very clear that this is false advertising. He assured us there was nothing he could do. I took pictures of him and his signs. Interestingly, he only charged me what he was supposed to charge me. I believe he did that because I told him I was going to reach out to UHaul because of their poor policies.
BRACE MThe Mane Barn store on Hwy 431 has no staff or trucks, even though we reserved the truck the night before and requested counter service. The Mane Barn 847 Main St Martin, TN 38237 was delapadated and there were pad locks on all the doors. When I requested a call back the perosn who called me back was rude and hung up on me. I woudl have assumed we just got disconnected but she said, "goodbye!!" and hung up..I did not get her name. I did call back amd spoke with Evette and she was so kind and helpful. She was patient because the codes she had were incorrect and she had to try muliple times to get key codes to assist us.
Wyatt TYall over charged an lied about the gas mileage
Amanda M