I was initially happy with the rental experience until I reviewed the final invoice and saw unexpected markups. It appears I was charged a $30 “Fuel Service Fee” for returning the truck with less than ¼ tank — even though the truck had less than ¼ tank when I picked it up. Before returning the truck, I specifically asked the attendant whether I needed to add fuel to avoid any extra fees (beyond the cost of the fuel itself). She assured me that no additional fees would be charged. We were literally at a gas station, so I would have gladly added fuel had I been informed otherwise. This feels misleading. I expected to pay for fuel at a marked‑up rate if needed — but not an additional $30 service fee that wasn’t clearly explained, especially after being told by staff that no such charge would apply. I had planned to leave a 5‑star review, but this experience left me feeling that the pricing and communication were not transparent. U‑Haul should ensure staff provide accurate information and make all fees clear upfront.
Shaun P
Maynard Bp Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maynard, MA 01754
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When we went to rerun the truck the customer service rep was rude and dismissive
Edward MMobile pickup is pointless at this location. Still have to interact with an employee who stands and watches you as you do the first mobile pickup steps, then doesn’t understand what’s supposed to be happening and makes the experience take way longer. I repeatedly had to show the instructions on my phone while she argued with me about what was supposed to happen, directly contradicting the U-Haul instructions in the app. Super frustrating and uncomfortable. There are other locations nearby for U-Haul pickup so I will never use this location again and would warn others to avoid.
LEYNA MVery friendly and so easy and flexible
yining wMy reservation was unexpectedly changed from my expected pickup location at 117 Great Rd in Stow to this location. An email was sent saying "my reservation was updated", but I did not read it carefully to see that the pickup location had been changed, so I first went to the original requested location to pick up the rental. They had no record of the rental, and I had to check my email again to figure out what happened, which was not a great experience. The location at 1 Powder Mill Rd was fine, but while I can understand that it may sometimes be necessary to change the pickup location, I think the email sent when this happens should more clearly note that the location has changed, probably in the subject line of the email message.
Glen D