I was surprised to find there was no counter personnel available, and the gas station attendant was unhelpful. Furthermore, the entire process was not user-friendly. When I contacted customer service, I discovered my account was incorrectly linked to another customer's information, which only compounded the inconvenience. Overall, this was a poor experience, and I hope this feedback helps you address these issues.
Wisconsin B
Bp Burma Rd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in McFarland, WI 53558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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There is no one there to provide human service for someone unfamiliar with the processes of pickup and drop off. The person behind the counter cannot leave their post and doesn’t have time between customers to wait on U-Haul issues. But the largest issue I ran into was a glitch in the return process that kept me in winter temps trying to get acceptable pics of the vehicle for 20 minutes.
Julie FI was very pleased with my experience. everyone was very helpful and extremely pleasant to talk with. I'd would use them again without a thought. 10 outa 10!
kristi kInstructions during check in said key was inside gas station. Attendant said key was outside in lockbox. The code he said it would be did not work for either lockbox. Went back inside and he gave me a phone number to call for help. He did not answer and didn’t call me back for a while. After telling the attendant that they didn’t answer, they finally came out to help and they got the key out of the key return box after about 5 minutes. Key was not where the instructions or anyone said it would be and what should have been a 5 minute process turned into 30 minutes.
Carissa WTruck was dirty, especially road salt, inside the truck and out. The truck box leaked from snow melting and some of my boxes got wet. I was switched to this location the day after my original reservation, and the online check-in was out of my capability. However, the staff at the BP gas station were EXCELLENT in helping me - I could not have accomplished it without their help. Nonetheless, I did not like the online check-in and it seems like so much more work than just going in and having a real person handle the transaction.
Steven K