Sadly, my wife and I arrived at this location promptly at 8:00am to pick up my reserved trailer only to find no one working there. It took multiple phone calls to get someone to arrive and open the office. Upon arrival, the attendant seemed bothered and unapologetic. She spitefully decided to move 3 trucks around the lot which were not needed to access the trailer. The attendant struggled to connect the trailer and even required my assistance. This was certainly the poorest customer service I’ve ever experienced in all of my many years renting from U-Haul. I would avoid this location at all costs.
Greg C
Champs Auto of Lebanon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, TN 37087
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Customer Reviews
- 3.0 Average Customer Rating
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The location was difficult to find. There were multiple business locations operating under the same name. Took 3 stops to find the correct one. Entrance to correct location was poorly marked
CRAIG SI booked the uhaul for an 8am pick up time and it got pushed to 12pm. I called the day before and asked if I could pick it up earlier so I could hit the road. The lady said it still wouldn’t be available until 12pm. The morning of my move I called again around 10am to confirm the 12pm pickup and they told me the truck was ready at 8am and I could have picked it up first thing in the morning. That set me back 3 hours. After driving for 10 hours and unloading, I took it to the drop off location that required a code to open the gate and uhaul never provided me a code. I called customer service and they also couldn’t provide me a code. They sent me to another drop off location further away which didn’t require a code. Long story short I didn’t get home until 3am. I lost 4.5 hours of my day because of poor communication from U-Haul’s poor customer service. I would highly recommend using a different company if you are moving.
CHRISTOPHER RWebsite hours need updating. Customer service great once they arrived. Phone number on U-Haul app needs updating for this drop off site. Printing a receipt for returning a trailer should not be next to impossible
Daniel ZDrop this place. Nobody there to return U-Haul. Played phone tag to try to find someone to come and help me
CHARLES G