Truck interior was not clean, particularly the windows, there was what appeared to be dog poop on the side of the passengers seat. We cleaned it so that it was usable. Exterior windows and mirrors were very dirty, we had to clean them ourselves before heading out on the road. Van floor was not swept out, we had to do it ourselves before loading our furniture. Truck was supposed to be ready at 9 AM. Had to wait until close to 11 AM as it was not returned by the previous renter. The lady at the pickup spot basically checked the mileage and gave us the furniture blankets. Not sure she noticed or cared how dirty the unit was.
JOHN B
Melville Country Inn
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Melville, SK S0A2P0
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- 3.0 Average Customer Rating
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The sign said open but doors were locked and the receptionist was sleeping. Came to the front desk wearing pyjamas. Not very professional.
EILEEN TI was overcharged. I rented a utility trailer for Sunday 8am, but had to wait, called and waited, didn't get away until 9am Because of weather I did not return before 9am the following day, I returned the trailer Tuesday at 830am and now checking my credit card I've been charged $40 and $70 on Tuesday
Jarrett HWell the reservation should have been actually what was booked ahead of time, the notice was given less than 12 hours from original pick and the time was changed from 830 to 4. That was unacceptable. The pick up time should been the same as the reservation. The location personal should know how to hook up a trailer and do it property. The personal had no idea how to hook up the trailer
ANTHONY LRude and made me feel like I was inconvenienced to them.
steve k