I went to pick up my U-Haul last night and the lock was so old and rusted that it took me 20 minutes to get into it. Then I went over to the truck that I rented, and it was parked so close to the chain link fence that I couldn't even get in, I had to climb Uber from the other side, then in the inside of the cab, there was goldfishes on the floor and the inside of the window was so dirty that I couldn't see at night. I'm not sure who rented this before me, but they lied and said it was clean.It should be released before use every time I will never rent from this location again.The only reason why I did this time.It's because by local u haul didn't have any trucks to rent
Stephanie M
Sierra Storage South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Merced, CA 95341
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- 4.0 Average Customer Rating
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The wrong information was given to use as where to drop off the U-Haul truck we were attold to call in we tried for two days no response the person us that would be at the y yosemite. Location would not be there did not say the U- thanksHaul location would be closed. After making several attempts to return we were told to drop the keys into the box by a very understand person at another location she also she will noted it down to that employee on that employee location. I would like to thank her for her time and patient I feel we were charged the wrong amount to wrong information. Very unhappy with the yosemite. Location.anyway thanks as of know I will not refer any relatives or friends. Have a blessed day
TRAVIS JThe inside of the truck was not clean but the cab was really clean! The hand trucks were not secured properly, also plate to hand truck was not welded on! Overall it was a good experience the first time renting a U-Haul!
Frank NThe young lady at the front desk . Is a GEM 💎 very helpful and pleasant.
RONALD YHad my appointment to pick up my U-Haul and tow dolly and no one was available for over 2 hrs. Truck was so dirty I could barely see out the windows and the box had some sort of animal urine and feces inside. The fuel tank was completely empty to the point I wasn’t sure I would make it to the gas station.
ROBERTO C