I was told to pick up truck at 5:45pm by UHaul office. Arrived at that time to find the glass door locked and it was dark thru the glass. I didn't know what to do! I had house shoes on and was not prepared to walk in the wet snow, and the cold temperature. I walked (no sidewalk) 1/2 block, tho it seemed the normal length of a city block. I had seen a garage door open w lights on when we had driven past it. It was the only place open. When I got there they told me they were not UHaul, that it was the glass door I'd gone to. I told him I knocked loudly on the glass door a lot and no-one answered. He told me to go to a solid tan door w an awning and no signage on it at all - that it would be unlocked. It felt unsafe! I walked back in the wet snow and knocked loudly on the door many times, w no answer. I opened the door. Lights were on and there were many bays of what looked like autobody repair/painting. One man at the far end, w his back to me, was working on a car. It was not noisy. I called out "Hello" numerous times and after no answers, I yelled "Hello" as loud as I could numerous times. Finally a man came and said that he has told the UHaul office that he closes at 5:00pm many times, and they just seemed to ignore him. He had me walk to the glass door, turned on light and opened it for me. He got on the phone and meanwhile, ANOTHER couple came in to pickup a truck, well after 6:00pm. It took a while and he gave me a key and said the truck was on another street a block away (Washington). He didn't give us a license # and there were 2 trucks there. We figured out which it was. The truck cab was definitely not clean. It was dirty and had bits of trash on the floor and other areas! It was rather gross. I wasn't told anything about putting gas in the truck, nor how to go about returning it if no-one was around. So we didn't add any gas, tho certainly would've if we had been informed. W my glance at the invoice, I think I saw that I was supposed to return it by 3:45pm, eventho we did not get the truck until likely 7:00pm or 7:30pm. That next day my husband was very ill. I believe I tried calling the UHaul location and, as they were closed, it went to main office. I was told there was nothing at all she/they could do about any of it, except document it and send it somewhere.
LISA G
Minneapolis Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Minneapolis, MN 55411
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I loved the location but the truck I used had issues. I reported it to the Customer Service Representative
Curtis JMake sure there is a representative in the location when you go to pick up your truck. The office looked abandoned. Had to call a number on the door to get a rep so I could pick up the truck.
Elaine JFix and clean your trucks! Should not have the check engine light on and be making the sounds that they do. Especially when renting from a auto repair shop!
JACQUELINE WVery quick and smooth and went above and beyond to help me was the smooth return.
Joe M