The representative at the location was very professional and had excellent communication skills. I have no qualms with him. I had a lot of issues in terms of booking, customer service agents on the phone, and the lack of information provided online. 1. When booking, customers should not be able to pick date and times that are not available. I have had my booking time changed twice due to no availabilities. This is extremely difficult to work around especially when you have to plan around elevator bookings. 2. When a customer rents a truck, they should pay a hefty fine if they return the truck late. They cannot simply rent a truck for 4 hours but take it for 6 without paying a significant penalty. Yesterday, I had a booking for 2pm and a customer did not return the truck till almost 3:30. While I was provided a credit for the inconvenience, I would prefer having my truck ready to go because keeping a schedule is tough. 3. In terms of payments, while paying with a credit card would be logical, when I booked, I had an option to pick between debit or credit. However, when I went to the store, I was told to pay with credit or to pay a large security deposit with cash. This kind of information should be transparent. Do not allow debit info to be processed online if it cant even be used upon payment in the store. 4. Customer service agents on the phone were very unprofessional. While I simply asked why my booking keeps on changing, they would get upset and speak in an unprofessional manner. Then they would transfer my call to someone else who could help but no one would pick up the phone. I was forced to hang up multiple times. 5. When asking for an estimate on predicated mileage, be upfront and tell the customer online that this estimate would be added to the payment before taking the truck. I did not know I had to pay for it prior. When I did my booking, the final price did not include this. But when I went to the location to pay, it was included in the final price. I have no issues paying for it prior. I am asking for transparency.
Abdillahi O
New Avenue Boutique
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mississauga, ON L5L5M6
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Customer Reviews
- 4.5 Average Customer Rating
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Great service from the person who I picked up the U-Haul from. He went beyond what I was expecting to do.
Gerard CEverything was perfect. Thank you!!!
FAROOQ AThey changed the pickup address twice, giving the wrong car than the one reserved and when we went to return the truck at 5 30 pm location was closed Considering the reservation was made well in advance, the service was very poor.
FERNANDO CThe office itself is difficult to find, it's inside the furniture store. Trucks were parked on the other side. I checked in online, which was no issue, but took me time to figure out the location for picking up the keys and dolly.
AMITABH B