When I go to the address, there was no office or counter (despite being listed as so) and it wasn't clear who to contact. I eventually found someone who called the right person and I was given the combination to open the lock to get the key. However, it turned out that the trucks are parked 1/2 mile away. Luckily I didn't have anything to carry when the taxi dropped me off and I walked the 1/2 mile. It would have been even more frustrating if I had something to carry or if it was raining. There was no information on the U-Haul website about any of this.
Daniel B
Dirasa Gallery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, NJ 07042
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Customer Reviews
- 3.5 Average Customer Rating
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Friendly interaction. Beyond helpful in our out of state move.
Michelle THe did not disclose all the charges and despite the fact we declined insurance on our reservation. He charged us insurance. We met somewhere else and drove couple a miles to another place to pickup the car. Same with the drop off. We drop the car somewhere else and keys couple of miles away in a different place. I would avoid this location and franchise in the future. Do not recommend. Worst U-Haul experience I had.
Osman KThe manager was very attentive to my needs—supportive, kind, and understanding.
Gay CNo parking space in the area so the trucks are far from location.
Guy F