Truck wasn’t there from pick up time at the right location. U-Haul didn’t want to give me the $50 credit. I was on a tight time constraint because I was paying for movers to meet and the owner of this establishment is nasty white out the gate and then when I matched his And let him know that all this is not OK. He was like I’ll cancel not a single apology and he just stole asking me all the questions. I already put in online trying to drag it out because they were trying to go get the truck wherever it was still not a single apology and he hung up in my face. I didn’t yell at him. I didn’t him, but clearly I was very upset and I have every right to be, but I was never disrespectful and he Was , never using them again
Stefanee G
Dirasa Gallery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, NJ 07042
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Customer Reviews
- 3.5 Average Customer Rating
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Advertise better or set clearer instructions. It was expected to be a mobile pick up and was not. The van was not in the location listed. I had to drive the person to get location to then get the van. The App, the expectations and time frame was not aligned with that I agreed to. Drop off was not clear. While the owner helped, I did not appreciate him making me feel like I should’ve known something that was not. And made me feel like he went above and beyond to help me when I did not get my rental until 30+ mins after the reservation time and etc. he stated it’s the app and a U-haul issue- however it’s misleading regardless if it’s the app or not.
Shahina GStaff was extremely helpful in accommodating every request. I appreciate their patience and assistance.
Pearl ANo one was there, nor was there clear signage for equipment and lockbox. 8 am pickup turned into about 8:35. 35 mins wasted. Rented moving equipment wasn't in the vehicle. Person who eventually called me told me he would drop them in 15 mins - almost 2 hrs later, he was still "15 mins" away. Ended up using equipment from building I was moving from. It was a timed move so I had to improvise. Never again!
Rayon FThere are no designated parking spots for the uhaul vehicles, there were some cars parked in the spots so that there weren’t any spots to park the U-Haul. The truck we rented was also dirty up front with trash and left over drinks in the cup holders.
Angelique O