Have more than one person working and don't require the customer to do all the work only to charge the customer a feul charge for a short distance rental because an employee needs to put fuel in the tank. It should be filled before every rental.
Linda T
Dirasa Gallery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, NJ 07042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Great customer service!!
Bonnie BTruck wasn’t there from pick up time at the right location. U-Haul didn’t want to give me the $50 credit. I was on a tight time constraint because I was paying for movers to meet and the owner of this establishment is nasty white out the gate and then when I matched his And let him know that all this is not OK. He was like I’ll cancel not a single apology and he just stole asking me all the questions. I already put in online trying to drag it out because they were trying to go get the truck wherever it was still not a single apology and he hung up in my face. I didn’t yell at him. I didn’t him, but clearly I was very upset and I have every right to be, but I was never disrespectful and he Was , never using them again
Stefanee GAdvertise better or set clearer instructions. It was expected to be a mobile pick up and was not. The van was not in the location listed. I had to drive the person to get location to then get the van. The App, the expectations and time frame was not aligned with that I agreed to. Drop off was not clear. While the owner helped, I did not appreciate him making me feel like I should’ve known something that was not. And made me feel like he went above and beyond to help me when I did not get my rental until 30+ mins after the reservation time and etc. he stated it’s the app and a U-haul issue- however it’s misleading regardless if it’s the app or not.
Shahina GStaff was extremely helpful in accommodating every request. I appreciate their patience and assistance.
Pearl A