They didn’t speak English. We waited 20 minutes for a receipt and only got a handwritten one which they misspelled UhAul. I called uhaul customer service and they said it was fine to leave it but to take pictures. I took many photos then went online to checkout. I would not ever recommend this store as a UhAul pickup or drop off.
CAROL B
Legrand Star
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montgomery, AL 36105
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service.
Matthew SThis location.... Absolute worst customer service experience. They were argumentative and very rude. I have never had such an awful experience with Uhaul and I have used this company many many times. I was bounced around to several locations, because even though I made a reservation, the trucks were not available.
Ruben RContact establishment and inform them that it is not the customers responsibility to place equipment in the area they prefer. The equipment was picked up completely hitched and ready to go. When trying to turn it in the lady wanted me to disconnect the trailer and park in a specific location and then move the truck somewhere else. When I told her that was her responsibility she said she didn’t work for U haul. As a proprietor I told her it was her responsibility that if something were to happen to the equipment during this process she would try to place the blame on me. Therefore I parked the truck out of the way and left it hooked together just like it was when I picked it up.
Carl SHorrible Horrible Horrible. Didn't help me hook up trailer. Charged me for an extra day. Was rude and nasty. Place was dirty. They should not be allowed to be a uhaul dealer. Disgustingly horrid.
JIMMY S