This office has the most unprofessional female representative who racially profiled me when I walked in the door. I was not informed of rental charges prior to rental. I was told I would receive a receipt for a 24 hr rental via email of a mini truck. I was never informed of rental rates, mileage charges prior to rental. However, I was informed of charges for gas if truck is returned with unfilled tank. I learned from the receipt the cost of the rentalI $181.27 for 24 hr rental that was advertised as $40.00. I called office to advise that the check engine light came on for an oil change during rental. I was advised to ignore this warning. I received a text after leaving the premises that I am required to take a photo of the rear of the truck which was parked up against a fence. I took the photo at home and based on my observation there were no damages to the rear of the truck. I returned the truck with a full tank of gas that cost $21.50. I do not recommend renting a U-Haul truck from Vallet Wise Wheels Inc. due to its deceptive trade practices and racial profiling of people of color despite the fact that the female conducting the racial profile is also a person of color of foreign origin. She spoke with heavy Indian accent.
Martin M
Wallet Wise Wheels Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montgomery, NY 12549
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Customer Reviews
- 2.5 Average Customer Rating
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Horrible experience. Daily rate was not honored and it felt like a bait and switch. Poor customer service.
Thomas MTerrible service. Never again. Was over charged. Left with no gas.
Daren DVery unprofessional and didn’t have all of my respect
Shanell PThe price is misleading.
Jeffrey D