I dropped off the truck I had rented a day early. I dropped the vehicle off around 5 PM. There were no personnel at the site. I followed the instructions I had from UHAUL and what was posted at the drop off site, and placed the truck keys in the "key drop off box". Over the next two weeks I received multiple phone calls and emails from UHAUL asking when I was going to drop off the truck and had to re-explain to multiple UHAUL personnel multiple times that I had already dropped the truck off. UHAUL appears to be having some serious internal communication issues. After speaking with a few other people that have had similar issues with UHAUL, I can not recommend them to anyone. Especially considering the cost of renting one of there trucks for a couple days. Overall a pretty negative and ridiculous experience.
Douglas K
Moose Lake Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moose Lake, MN 55767
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing needed
Cindy BWas closed although website said should be open but able to drop off truck with app
ARLEN HNo customer service whatsoever.
Deryn WGreat service! Was able to also get a storage unit so I hardly had to drive far to move all my stuff as I live 3 blocks away! Would recommend to anyone.
Sean H