Clearer instructions letting customers know online pickup is necessary, it takes a considerable amount of time, and the process can be confusing. Watched a customer walk away because no physical person was present when the location hours said it was open.
KORY A
Liberty Mobile Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Ida, AR 71957
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Location’s hours on U-Haul website indicated it was open. I arrived to pick up the trailer and it was closed. Thankfully, I was able to complete the pickup through the app. Later that night I got a text saying my reservation was canceled. I called U-Haul customer service since the trailer was rented, used, and delivered per reservation. I was berated by the agent saying you can’t pick up trailers through the app.
William RVery efficient
Walter UOutstanding customer service
STEVEN S