Fill it up.
Bonnie L
Hwy 82 Kountry Korner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Muenster, TX 76252
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The customer service was subpar. The person, who assisted me was inpatient and had a lack of knowledge of fees and charges. I was under the impression when I rented the vehicle, which was for 2 days at a charge of $115 (estimated mileage), that I would would be charged for any additional mileage upon return. I actually had the vehicle for 3 days. When I returned the vehicle I was charged an additional $170+. I did go over the mileage, so I understand the additional charges for the miles; however, upon renting the vehicle I did inform the staff that I had to travel from another town. I went over 121 miles, which 20 miles had already been placed on the vehicle. Mind you, this was told to the staff as well. I had no idea it w
Andrea DTruck had slop in steering !
CHARLES THe was rude and condescending. I understand that I needed to prove that I didn’t take the 24 pads that they thought I had ordered. I told them to keep them when I was at the pick up location. When I was dropping the trailer off he was very rude and his tone made me feel like he thought I was capable of losing or stealing the pads. When I told him what had happened he made me call them so he could talk to them as “proof” that I never took them off the property. I also paid extra to have the trailer connected to the vehicle I was borrowing that had a hitch. I have never used a hitch before. The gentleman at the pickup location was very helpful and connected it for me. When I asked the drop off guy if he would please detach it for me he said NO, we don’t do that here. I told him I paid extra for someone to connect and disconnect but he still said no! I would have waived paying for that extra service if I knew I wouldn’t get what I paid for! You need to break ties with this store, they are rude, condescending, and unhelpful! I finally figured out how to disconnect it and it wasn’t difficult but the fact still remains that I paid for a service I did not receive! I will never use Uhaul at that location again nor will I ever even go in that store again!
Jennifer HHave used this place many times for drop off, new owners and different rules, not friendly at all. Would rather drop off in another town than go back there.
crystal h