Staff was rude and condescending when called to ask about unauthorized additional charges. The truck was rented for 2 days with 201 miles but returned same day with 170 miles, the staff refused to mark it returned until next day so as to still bill for 2 day rental and refused to give credit for miles not used. Avoid this place. You will be billed $25 if you don't fold blankets right!GLADYS NEHIKHARE D.
Trailer Rental & Towing in Nacogdoches, TX at Bass Trailer Sales & Vehicle Accessories
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Nacogdoches, TX 75961
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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HonestyTimothy Shane S.
Mr. Bass was courteous and professional!KENNETH F.
Location was perfect for pick up & drop off. Cody @ Bass Trailer Sales was friendly, efficient & helpful. I would recommend this location.Patricia G.
The locations was closed cant answer questions. I left the trailer clean, but the trailer was obviously not in good mechanical shape. The brakes locked up and I had a blow out, when two tire were changed we found that one of the brake drums was almost all gone, I had to drive very slow to make it to my destination. all brake parts fell off. I left the parts on the trailer when I returned it.Mario V.
Check the ramp prior to issuing the truck.Synetha G.
UHaul failed to notify me of the change in pick up location which had me having to track down where my reservation was which took an hourOscar G.
Cannot think of nothing.The gentleman was very exceptional nice ,hooked the trailer up to our truck. We will us him in the future.MUNCIE R P.
The staff was very kind and knowledgeable.Twyla C.
Just have trailers availableCedric E.
I had a rough time securing a Uhaul for the day and it was so nice to meet someone that was courteous, quick and efficient... I have told all my friends this is the spot to go! Thanks to the kind gentlemen that had me out and on the road in a matter of minutes and he explained everything in detail as far as pick and drop off... &&& the establishment was clean and sanitized what a bonus !Aliciaor C.
Staff very helpfulKimberly R.
Excellent service was provide by the owner of this location. Will be using him again.James C.
This was the second site I was sent to and the word lock did not work. Owner was unwilling to assist and I had to go to another place.Dan B.
Fast, Friendly and efficient!Russell S.
easy location to find, polite and good customer service, fast and easy return!Ronald M.
Very accommodating and helpful- both pick up and drop off sites.Gloria B.
Everything was great. The service with uhaul was great.Keith B.
The owner was very courteous and apologetic for the extended time it took to get my contract uploaded, which eventually had to be done over the phone by an area manager. The only issue I had of the overall process from reservation to pickup was that the online uhaul reservation rep had said there was no charge for hooking up my car to the hitch if i was on-site with the car, but on payment at location I was told there was a $25 charge for the service. It would be good for everyone involved in this process at uhaul whether onsite or online, be on the same page when giving out information concerning charges to clients. Prices can be posted on your websites so people can estimate what charges to expect to pay, instead of being unpleasantly surprised at pickup location.nnenna A.
Strap on trailer dolly broke in half & almost lost car. My tire & rim were ruined & hole rubbed in fender of trailer.Winston D.
No problems. He unhooked the trailer and I was ready to go.Tressia N.
No improvement, everything was great.Blaise C.
very helpfulpat K.