Everything was perfect
Anthony I
Supreme Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nanaimo, BC V9R6Z9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The location and lady that helped us get the truck was amazing, however it took over 1.5 hours to get through all the check in information because there was an issue with UHaul website, the support guy we had to call was horrible, unhelpful and rude, it was the worst check in experience I’ve ever had and will never use U-Haul ever again
Jayden WThe location was convenient and had exactly the vehicle that we needed for picking up a 75in TV from Costco. However, the online check-in never worked because it asked ID verification with passport or person reference, which is really inconvenient when you need a rental at the last minute and around the location’s closing time. I could not even upload the documents after the rental for future use. This system is not well-thought-out. Luckily, the person at the location understood our situation and stayed after hours to help us with the check-in. I was also supposed to receive a call to dispute a charge that I had declined on my initial booking and never got a call back. It is also difficult to make sure that the fuel is back at the same level than it was before rental. It would make more sense to include the fuel charge with the cost per KM and have the location taking care of the fuel. Overall, their system needs major improvements. The person who helped us is the only one deserving a good review.
Maxime SVery friendly, nice to deal with.
Shane C