I received a damaged truck that apparently wasn’t even supposed to be rented out. The upper part of the mom’s attic was smashed and daylight was coming through. I returned the truck 2 days early, but they never closed it out, so it was showing up as overdue 3 days later. When I reserved the truck, I was offered a discount to do a round trip with double the days and miles and return it to the same location, but they never put that into their system. So when the rental was finally closed out, I was overcharged over $200 for miles that were only driven to bring their truck back to them. Overall a very poor experience compared to the U-Haul in Vallejo. I had no issues with them. Seriously not happy with my experience and very stressful during the middle of a move, the sale of a house and dealing with the loss of a loved one all at the same time…I’m now left waiting to get a refund for their multiple mistakes.
AARON S
Napa Tire And Wheels
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Napa, CA 94559
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Customer Reviews
- 3.5 Average Customer Rating
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The mileage was showing an error before we rented the vehicle no one was able to help just told us to call a number. When we called the number it was no longer a working line. What started out as a quick truck rental ended up being $180 to drive less than 60 miles. I previously rented a 26’ truck for 1.5 days and it was less than that
JORDON S1. Gas level was off - tank phot registered 3/4 full and contract read 12/16 full. When brought to the attention of Napa Tires and Wheels, he dismissed it saying it can be resolved on drop off. On drop off I was charged $12,50 for turning it in at 3/4 tank, same as photographed on pick up. I called Uhaul and spoke to Maria and showed the two photos of the fuel tank and she was pleasant and refunded the Gas fee, 2. MIELAGE CHARGE: Owner i Napa Tire & UHaul said he would notate in the agreement, an extra 100-150 miles because of the long distance to pick up and drop off of both Uhaul locations from our origin and drop off. But that did not get transferred to our account as he appeared to be busy and distracted with is tire business. I was automatically charged an extra $94 dollars plus tax Overall because of inefficiencies on pick-up, and no one to talk to on drop off, I was charged $126 more than I agreed too. I asked Uhaul to review and refund the $94 + tax for mileage but they said the owner of the Napa pick up location would have to reply to resolve - but have not heard back yet after 48 hours.
Michael mMohammad, the manager at the Napa Silverado Trail was kind and understanding. Great experience. Will def rent here again.
CHRISTINE VFix the app! Everytime I would take a picture for the outside of the truck it would glitch and ask me to retake the photo!! I had to do each side FOUR TIMES!! Absolutely infuriating!!
Jammir G