Dropped off the truck in the middle of the day on a monday. No one was there and no notes on the door and you couldn’t leave a message because it wasn’t set up to take messages . I left the key in the drop box and was one day early . I tried to call and got a call back saying they charged me a $20.00 convenience fee . She stated she had dental surgery was closed . I was told I should have done more to check the truck in . I always have trouble with the app and I figured they were just out four lunch . Feel like they should have taken the charge off . Also rented it to Franklin and they had me drop it in Nashville to this location and was farther and charges for extra miles also . I spend a lot of money with u haul and think they should have waived these added fees . At least she called me back when she seen a missed call on Tuesday .
PHILLIP M
West Antiques
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nashville, TN 37209
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Customer Reviews
- 4.0 Average Customer Rating
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Cheyanne was very accommodating and helpful! I will recommend her to others! Thanks for the service!!
STEVEN BGary at Geneva storage was fantastic !! Great job!
STEVEN BThe lady at the dropoff location was very helpful and friendly.
David HAwesome experience would definitely go back
Andy C