Despite U-Haul systems being down, Charles stayed in communication with me under extreme duress. He helped me get the job done for my clients and I am grateful he didn’t abandon his post like his superior.
ELIZABETH W
Christian Republic Auto Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Caney, TX 77357
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Customer Reviews
- 4.0 Average Customer Rating
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Clean trailer, all went well. thank you
PETER HIt took me 45 minutes to get a simple trailer rented, the system was down, they had t make multiple phone calls to the owner and took my credit card 3 different times. I ended up having to book on my phone and it forced me o download the glitchy app. Ridiculous.
JASON MI was charged 1 extra day. The owner said he told me he had a 24 hr drop off but that was a lie. He never told me and he never told the people that rented before me either or I would have droped it off. His website says he is closed on Sunday so I waited until Monday to bring it back. when I questioned him he said like I told you we have 24 hr drop off. When I tried to talk to him he talked over me never allied me to talk. I will never use him again and I'll never recommend him. Had he told me about the drop off I would have never let the trailer sit in my driveway all day Sunday in my oppion he is a lier and very dishonest. I believe he does this on purpose to collect 1 more day rental. Plus him being closed on Sunday that trailer could not have been rented anyway. I feel like I have been taken advantage and lied to that is what gets me the most. Thanks for alowing me to exspress my frustration. Sincerely JT Beaty 832-233-2687 Contract No. 72919619
J BSafe tow was added with permission or acknowledgement
KENNETH T