Dropped off trailer 1 hour earlier than expected. No one was at this location to receive trailer. Tried calling the posted number but no answer. A nice gentleman next door helped me by calling someone and I was told to just drop the trailer. This place was dirty and didn’t look like a normal U-haul dealer. One small sigh near the door was the only signage visible, and there was no other equipment there.
LARRY S
Starz Enterprises Of New Orleans
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Orleans, LA 70125
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- 3.0 Average Customer Rating
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Dropped off 1 day early
Karen SNo one was there when I arrived. I had to wait. I filled out all of the bs on the app and the local office didn't have the info. I signed up for an hour without insurance and ended up being charged for 2 hours and insurance. I wasn't told I needed to gas up, I thought that is what the mileage charge was for. I drove 6 miles and was charged for 8 gallons of gas and a huge fuel surcharge. This has been awful. Someone needs to make competition for your awful company. It sucks.
Kristopher EIt feels very suspicious when you walk into a banquet-type center with dim lighting. That said, the man working there was very nice.
Kimberly DThere was no one there at 11:30 am despite it saying it was open 8-4. I was afraid of leaving the truck there. The good folks at the U-Haul office on Tulane Ave. convinced me it would be fine and leave key in the key dropbox after I had checked it all in online. It just felt confusing and tool a while.
JAMES H