No one was present at the drop off site, so it was not possibl e to check in to complete the contract for the return. No one answered repeated phone calls for three days to confirm check in on the rental trailer, so I received repeated automated emails threatening non-compliance of the contract and reporting of the trailer being stolen. A most unpleasant and stressful experience I never want to repeat. Everyone I called at U-Haul claimed they were from out of the service area (due to routinting of the call twice and the pick up location once), so no one would help with this situation. Over five calls to the drop off location never resulted in a contact or response, and only after finally getting in contact with the regional operations office with my situation did someone from there contact the drop off location and they finally confirmed the trailer had indeed been dropped off and the contract was finally checked in three days later.
PHILIP H
Fast Action Restoration
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Paris, IN 46553
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Customer Reviews
- 4.0 Average Customer Rating
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No one there. No sign of an office. Drop off went okay using app.
DAVID CEverything went very well.
Mandy CI called and left a voice message asking for information about leaving the truck on a Sunday and received a prompt. The gentleman was very kind and friendly and gave me the information I needed to drop off the truck as well as complete the rental agreement.
PENNY JThe process to get the truck took forever and ate into 45 minutes of the time frame we rented it for. Then we returned it to the exact same place that we got it from and followed the instructions, locked it up and put the keys in the drop box, and then got a bunch of emails saying that we never returned the truck and they were "unable to reach us". 0/10, would never rent from here (and probably the company as a whole) again.
Kate B