U-haul overall was a terrible experience. I'd like to say I'd never work with them again-but I can't because they basically have a monopoly. If you want to talk to someone-you have to be transferred at least three times before you can reach anyone who either knows what their doing or cares. You make reservations to pick up equipment and they day before your reservation they call you to tell you your equipment can be picked up in a location that's almost 5 hours away. The Newtown location was a joke-was hard to get anyone to even stand at the front desk to do their job. Good job U-haul. You get zero stars in customer service and over business. But I'm sure I'll see you again in two years when I have to move my son back...
STORMIE B
United Quality Cooperative
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Town, ND 58763
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Easy!
JOHN JVery easy!
dwight eThe computer system is SLOW. Employees are not trained properly how to use the computer system.. It took over an hour and a half to pick up our trailer, and over an hour to drop it off. Trailer locations are VERY inconvenient, off in the back of a dark dirt parking lot. We will use a different rental company in the future.
Ashley WDoor on 5x8 was getting stuck in the open position.
GALVIN S