The return process is flawed. I returned the vehicle at the time it was to be returned. I parked it and put the key in the drop box and went home.. I had to go back and take the pictures for the app. Doing your job should not be part of your process. ITS TERRIBLE
JOSEPH L
Hayes Automotive Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport News, VA 23605
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The original location I selected didn’t have a truck for me I was told I would get $50 back
Sidney PThe trailer worked great and thr employees were helpful.
THOMAS PDesk agent wasn’t informed on the return process. I did the self check out and parked it myself.
Alex MThis Uhaul location overcharged me for services I didn't request such as Safe Tow. I clearly declined these services during my reservation. The location then lied to me that Safe Tow is standard charge on all Uhaul equipment. That's fraudulent to extaut money from customers and then lie about it.
Elias R