It took us 50 minutes to get our truck. We found it immediately but the instructions to get the key were wrong. (It didn’t help that there were two locations in close proximity on Dawson so the first call was to the wrong one.) I called the office twice and got no answer. The key pick up was in the back of an industrial building😳. We had to chat with someone from the app who kept trying codes until we found one that worked. Sketchy. Would not recommend.
Candice T
Bozeman Global Ltd Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norcross, GA 30093
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Customer Reviews
- 3.0 Average Customer Rating
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This truck was missing the hand truck. We didn't need one but there was not one attached in the back of the truck.
Jim LNothing! Excellent customer service.
SHANTAE JAvoid using this location for any pickup/returns. The office hours that are listed are not acknowledged. In addition, telephone number provided goes directly to a dial tone. We returned our rental same day of pickup. Because of the false advertised office hours, we were focused to leave the keys in a drop box. Two weeks later, we were charged additional fees. When I spoke to a U-Haul representative, she informed me that this location did not check out my return until two days after the initial drop off. Although she was pleasant and initiated the refund, I felt it mandatory to inform the public to avoid any hassle with this particular location.
MARTEZ DThe pick up is located behind an office park . No signage and after locating the truck it took me an additional 30 minutes in the dark to find it the drop box .
Tumia H