Good day U-Haul, Hope this message reached your customer service team. My name Armando and wife booked a truck rental scheduled for Saturday, August 2, 2025, at 9:00 AM, with Booking Confirmation Number: 84856167. We received a few calls from your customer service team before our reservation date, informing us of a change in the pick-up time and location. We were advised to arrive around 9:30 AM to ensure that the truck would be available. Upon pick-up, we were given a truck without a functioning air conditioning system. Unfortunately, we felt concerned for our friend who volunteered to drive the truck from North Battleford to Saskatoon and back, as he had to endure the heat during the entire trip. We were informed by the staff at the Splish and Splash location that there were no other available trucks at the time, and that this was the only option if we wished to proceed with our scheduled move. While we understand that equipment availability can sometimes be limited, we hoped that a better-conditioned vehicle could have been offered, especially given the long travel distance involved. It was a difficult choice between postponing our move or proceeding with an uncomfortable and potentially unsafe vehicle. Given the circumstances, we kindly request that you consider providing a discount for the inconvenience, as the vehicle provided was not in ideal condition for the driver. You have my account and contact details. Thank you for your time and understanding. We look forward to your response. Sincerely, Armando
Armando B
Splish Splash Auto And Pet Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Battleford, SK S9A4A5
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Customer Reviews
- 4.5 Average Customer Rating
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The location and the lady, Veronica, running it were fantastic. She did everything she could to get me in touch with the right people when she found out a rock bounced off the trailer and smashed out our back windshield. UHAUL customer service however did not care one bit. The coverage we bought only covers THEIR equipment. Zero shits given about ours.
SHERRI HProfessional and willing to help.
MARK SThe lady I dealt with here was excellent.
BRIAN SThe service was very friendly and efficient, the truck was swept clean inside and they helped hook up the trailer.
RYAN S