The van we rented was filthy. Had not been washed for God knows how long. Tried to use the windshield fluid & wipers to clean the windows, but the wipers were old, work out & did not work. I had to use my own windex and paper towels to clean the windows. The inside was also dirty & had to take out the rubber liner & shake it out before loading my stuff. Also, I could not leave my car in their lot, and had to park on a vey dirty side street about 1/2 mile away. Other u-hauls state that there is no on-site parking, but this one did not. When I returned the van 5 hours later no one checked it over or cared to help me. The one rep, Waldo, took the keys & said that someone would check it back in within a day or two & we would get a final bill via email. I did get a final bill later that afternoon & I was charged for 2 days rental. I am fighting that issue. When I called the phone number several times there was no answer & no voicemail access. When I finally got thru I was told that I had to contact U-Haul via email to complain. I would have been better off renting from another location.
GEORGE R
CLS Automotive And Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Hollywood, CA 91605
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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👌Exelent
GARNIK NVery helpful! Thank you!
JULIANA CIncredibly rude desk clerk. Tried to send me away and change my order to another pickup location.
Nicolo PGas tank was empty when picked up and I was charged to fill it up.
Adrian V