Truck was dirty, no washer fluid, stuttered at idle, AC would stop blowing while accelerating. This is why I usually use Budget or Penske.
David C
Cult Fiction Bookshop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Apache Junction, AZ 85120
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkGuy behind the counter looked confused, he didn't log my return right away, so I received messages the next day asking if I was going to return on time. I returned 2 days early. Genuinely felt like I was inconveniencing him by showing up.
Justin VTypical example of U-Haul not knowing what the hell is going on - wrong drop location listed. Drop off location was Instashed of Warner Robins GA, 61 Green Street Warner Robins, GA. They changed the pick-up location with a text message to one a couple of miles away. Was able to pick up the truck 1/2 early so that was nice. Plenty of trucks at the original location every day when I drove by but, OK whatever. Was the computer reservation system was wrong? Or maybe not able to see the real inventory? At least they are on a consistent streak, 3 in a row rentals with pick issues with bad equipment and/or unavailable equipment. I knew enough to plan for problems this time. They could text that they were going to call when they wanted me to take a trailer on the drive for them. Yes they would reduce the price but sorry not an empty trailer bouncing around for 3 days, HARD PASS. Still texted a second time asking again. Changed the drop off location by a text that I never got 2 days before it was due to return. Showed-up at the return location to be told they are no longer doing U-Hauls despite several trucks in the lot. Called corporate and asked what the ?? Yes, we changed it go to this place 10 miles away. New drop didn't know a thing until they looked in the system. At least they did there best on the return after that. Finally got the text on the change when corporate texted to ask if my call answered all my questions. Corporate never updated the contract online that I could see. Not sure how they get anything done.
Charles dPretty easy and straightforward the only thing was the tow dolly brake light was hanging and I had to put some tape so it would stay on
Joe HInsure the customer is aware of what they need to bring when renting a trailer topull
Ian F