I selected this location because the website said that there was someone at the location and I would not have to do the remote pickup, which I wanted to avoid. However, this is a remote location. I returned the car in less than 24 hours but I was charged for 2 days. I was also overcharged for mileage and insurance I didn't select. This is exactly the problem I hoped to avoid by going to a location that the website says is staffed and of course nobody from UHaul is responding to fix the issue.
DAVID C
Northshore Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Northbrook, IL 60062
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very easy experience. App is excellent and walks you through everything. One of the best apps i have used.
Keith KI had a great experience with U-Haul. Everything was straightforward and easy to handle. Eric, the manager, was especially helpful—he reached out first by text to see if I needed assistance, and the whole process was taken care of with just a phone call. Great customer service and smooth experience overall.
Miro MWhen ordering a truck I requested the in-person check in process and not a virtual check in. This location is not staffed so I was forced to check in online. I had difficulty with the app - fortunately customer service assisted me professionally and courteously. Your ordering process needs to be updated to flag which sites require virtual check in.
Peter HThe lock was hard to open to get the key, other than that, the renting experience was good
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