Communication was not the best. The rep summarized our transaction by saying the trailer was to be returned by 3:15 pm the next day. I was picking it up at 9:30 am and had a two day rental. I would take this to mean 48 hours. I repeatedly told the rep it would be in the evening the next day (still way less than 48 hours). He said no problem and then said it was to be returned by 3:15 the next day. There was a language barrier. In the end it wasn’t a problem. I returned the trailer at about 9:30 pm the next day and all went fine.
STEPHEN S
Five Star Investments LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in O'Fallon, MO 63366
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Customer Reviews
- 4.0 Average Customer Rating
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Exactly what I needed and expected. Nothing more nothing less. No surprises, just good service. Thank you!
HOWARD TNo clear instructions on where to park truck. Lock box barcode was extremely faded and unusable.
Cameron DTruck was dirty with trash in it and sunflower seeds on the floor board. Truck was also missing the blankets, and dolly that I had ordered and paid for. Therefore I had to drive to a different location to get everything that was missing .
Meghan MLanguage barrier and I never got an email or notification to confirm drop off
GARY H