I used the app to book and pick up my truck. I wasn't sure that the process was complete because it stated that someone would call me, but they never did. I tried to submit pictures of the truck but the app wouldn't allow it because of some kind of problem. The mileage was inaccurate, but it wouldn't let me correct it. The truck itself was such a stripped down base model, I couldn't even adjust the mirrors from the driver's seat. No cruise control was a real pain because I had a 180 mile drive. The truck was malfunctioning (engine light flashing) and low on power with A/C only working intermittently. Triple digit temps made that very uncomfortable. The only easy part was drop off. I was charged $104 extra because of mileage overage although I drove straight from the 2 locations. I've always used U Haul for rentals and storage even though there are cheaper options, but after this experience I will be looking to other companies for any future needs
Randall N
Inland Devon Self Storage Holdings LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocean City, MD 21842
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The return to a uhaul location close to my destination was not a great experience. That experience will make me very apprehensive to use uhaul again. I was not greeted properly or professionally. We worked through it but it started out horrible. Not sure if this is a UHaul policy or miscommunication.
William SExcellent customer service and friendly
John TAdd insurance that I did not authorized. Beware
DAVID WDon’t change a thing. Dickie and Stephanie were awesome. They are the epitome of Professionalism, Competence and Customer Service.
STEPHEN K