Empty gas tank, the management was not available. I was told to go to a different location for any issues which incurred over mileage fees, I rented a dolly for my one way rental and was charged however there was no one way dolly rental. I would have had to go back to the location to return the dolly. My gas credit was not given because I would have to go to the location where I picked up the truck to get my credit. This location should not be a U-Haul pick up. No one spoke English and thankfully I spoke Spanish but I had to deal with someone who was drying the cars to get the site manager in the phone and everything was done over the phone and the employee was rushing me off the phone because she wanted her phone back. I was charged before I was given the keys to the truck. I found a dry shammy Iin the wheel well of the truck. I have never had such a horrible experience and I’ve rented uhauls in the past. I now have to call corporate to get my dolly rental fee returned and get my gas credit because I moved out of state. What I thought was going to be a smooth and seamless process WAS NOT!
Nelly P
Splash The Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange, NJ 07050
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Customer Reviews
- 3.5 Average Customer Rating
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Muy buenas condiciones
ODALIS FI was charge for item they dont gave to me, I was charge with 10 dolars for blanked I did not ask for Android was not in the truck, they charge me with 7 dollars for a regular dollies in the truck was not dollies at all I ask for a appliance dollies and I pick up in another store. They charge me for 2 dollies recieve 1 and charge for blankets I did not ask and was not in the truck. Honesty is part of the bussines to and false charges is not a good point.
Pedro PEverything was eexcellent
Dion BThe customer service was beyond poor.
NATHANIEL E