The process of reserving the van on line and pick up of the van was seamless and no complaints but the van itself was still very dirty from the previous user There were screws and some tools and knee pads in the back that had to be cleaned up before placing my items in. There was a dirty Tim hortons cup in the cup holder and strangely there was a bra hanging off the drivers seat head rest that I removed and threw in the garbage. Worse of all if this is the side window on drivers side had a sticker on it looked like it was tried to be removed but still the sticky parts of the sticker is still on glass, it obstructed my view using the side mirror easily which made driving on the highway uneasy.
LAURA D
Knights Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orillia, ON L3V5H3
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Customer Reviews
- 4.0 Average Customer Rating
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The inside of the 15 ft. truck was full of dust and dirt. Had to give it a good sweep before we could start loading things.
julie cThere were two fees that were not mentioned over the phone reservation, but otherwise reliable and quick service
THOMAS DVan was clean, in great condition as it was a new vehicle, drove beautifully.
Margaret SThere was garbage left in the vehicle, and when I was returning the vehicle I called for assistance and they told me to leave the keys on the front counter that anyone could easily walk by and take, I said I would feel more comfortable to leave the keys with someone to confirm I returned the keys and they rudely disregarded me and hung up the phone with no further assistance.
Brett B