My initial rental was moved locations, which was not a huge deal. However, when it was rebooked the rental hours were changed. It took a lengthy call to customer service to sort that out. Once we sorted that out, I connected to the trailer only to find the lights on the trailer weren't working and we needed to switch to a smaller trailer (the only other one they had). So, we had to reprocess all the paperwork again. It took 1.5 hours to work through all of that. I don't believe it was really the pick up locations fault though.
BRIAN S
Furniture Sellers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, IL 61350
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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You guys did everything right! Thank you.
TROY RCustomer service was awesome.
Terry SI was not sure how to get the key to the truck and the furniture store employee called the person in charge of the uhaul. He was very helpful over the phone. They both went above and beyond to assist me
Tascha CTrailer was very difficult to hook up to due to all the cars and cones in the parking lot
CHRISTOPHER H