It took an hour for the lady to check me in. Although she was kind, she was very much untrained. I understand she said she was new, but the massive delay caused me to not be able to make it back in time to get my daughter off the bus. That caused a very dramatic and stressful situation for not only me, but my young child as well. The paperwork also said there was 1/4 tank of gas. That was not accurate. We had to leave the store and go directly to the gas station. This was also massively inconvenient. All of the situations from the day were made increasingly worse due to the fact that I am on crutches and in a cast to my knee, due to a broken ankle. Of course this is no one at UHAUL's fault, but some concern and compassion would have went a long way. This whole situation was NOT a good experience with UHAUL.
JENNA S
Furniture Sellers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, IL 61350
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very nice place and easy to get to
SEAN Cgreat service. all went well. thank you
ALLEN WN/A
William LIt was hard to get the lock to open
Matt T