This is a run down gas station that can barely manage that part of their business. The tow dolly given was broken and it took over three hours of back and forth to eventually just go to another location the next day. This is after our original reservation was changed, we showed up to pick up where the truck and the dolly was reserved and that location wasn’t even open. I Look back and I did have an email that was sent a few days prior saying that our pickup location was changed. I had already received email confirmation that my original reservation was ready so I was not checking to see that it had changed. Poor communication.
Sara R
Rizzy Stores 3 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Panama City, FL 32405
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Customer Reviews
- 3.5 Average Customer Rating
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Clean the trucks as my had grease throughout the back of the truck that got on my furniture, I reserved a appliance dolly and even call days ahead to verify that it will be ready and I was advised it would be there, it was not there which made the move much harder
KENNETH MJust drop off location was okay I was glad that it was open on a late Saturday afternoon for the drop off off
Caleb MSelf check in was used. Site of drop 9ff was just average. Employee was out side smoking and smelled heavily of the devils lettuce, Mary Jane, ganja, reefer. You get my point.
SCOTT HI would not recommend U-Haul to anyone, I tried dealing with the U-Haul dealer on 15th st and the lady was LESS than helpful and couldn’t care less. I went to the location where I was actually able to rent one, it was supposed to be one way to Orlando and they had the return location 7 miles from where I rented it in Panama City, trying to get anything accomplished on the phone was a nightmare. Never again will I use U-Haul and I will tell everyone I come into contact with to STAY AWAY from U-Haul!
Dixie W