This was a rough experience. I booked the 10' truck last week for Sunday. Then on Friday, I received a call that it was no longer available. So, they offered an upgraded 15' truck at no charge, but at a different pickup location. We arrive Sunday to pick up the truck at the Ramada Inn, and it's literally sitting in the parking lot. But they never checked it in. Then the desk clerk says the UHaul system was done, meaning I was unable to take the truck. So, the virtual chat was no help via the app. I'm on a phone call with Uhaul for 30 minutes trying to find a truck. The only one (allegedly) was a 26' truck. This was WAY too much truck for me to move a bedroom suite and varying boxes. But I had to take what I could get. Then, we get to the 26' truck 1.5hrs behind schedule, and the photos won't upload into the app. The truck shook terribly in lower gears and I was worried about it breaking down on me. I didn't feel safe, but had no choice except to use what I had. The only plus of the pick-up location was the ease of using the dropbox/key.
JENNIFER M
On The Move Bama
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pell City, AL 35125
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service.
Victor PThe car trailer I rented was in good condition but when I put the car on it one of the tires had almost no air in it. I would have expected that to be something that you would have checked.
Mark MWonderful service. Very courteous. Very professional, knowledgeable, a very pleasant experience. I am very pleased with this location. I see no need for improvement; they were excellent. It would be my pleasure and I would gladly recommend them to anyone. Thank you.
Joy OWe booked a truck and moving supplies of a hand truck, dolly, and moving blankets from this location, and the reservation was confirmed. Upon arrival, they stated our reservation was for another location. I showed them the reservation and they said they would make it work. I then got a phone call from the location I knew nothing about, angry that I was late. Further, no supplies needed were available at the location I had a confirmation with. Ended up getting the truck, but no moving supplies. Truck was clean, and staff were friendly, but U-Haul system needs work.
Hunter W