We booked a truck and moving supplies of a hand truck, dolly, and moving blankets from this location, and the reservation was confirmed. Upon arrival, they stated our reservation was for another location. I showed them the reservation and they said they would make it work. I then got a phone call from the location I knew nothing about, angry that I was late. Further, no supplies needed were available at the location I had a confirmation with. Ended up getting the truck, but no moving supplies. Truck was clean, and staff were friendly, but U-Haul system needs work.
Hunter W
On The Move Bama
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pell City, AL 35125
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The location was fine. They did not have dollies at all. My truck size was not in stock.
Connie CThe location is planning to provide trucks only. So, go elsewhere for trailers
Linda FNothing Devin was great
CURTIS TMake sure you have equipment available and or updated store hours of drop off/pickup locations. I drove around not once, not twice, but three times AND still had to drive a bigger truck than originally booked for. I rented your vehicle and kept it clean and put gas back in it yet I’m only compensated a $50 return. No one compensated me for my time and or gas driving around location to location. Wouldn’t recommend unless you have a lot of time to spare.
Michelle B