I entered the lot at the wrong location, and the one worker waved me on to come closer, but wasn't very helpful in telling me what I needed to do. (All he said was that there are signs telling me where to go, but that didn't help when I didn't enter at the right entrance and couldn't see those signs.) I pulled up and wasn't sure what to do, so I folded my moving pads and entered the store. They were nice when I realized I didn't have the furniture dolly and would have to come back in the morning (when the truck was actually due). When I arrived at the store the next morning, when it opened, I stood inside for a little while by myself until someone came. The gentleman was nice when he arrived, but told me I had my truck at the wrong location. This caused me to panic since I already had issues the day before with picking up the truck. I showed him the app with that location on it and he was then able to get me checked in without getting charged double. Overall, the experience was very stressful, but both locations in general we fine.
ALEXANDRA F
Augusta Road Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pelzer, SC 29669
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Customer Reviews
- 4.5 Average Customer Rating
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Computer system wasn’t working, didn’t have the appliance dolly and didn’t have enough blankets. Because system was down, couldn’t update my rental so still paid for it all.
Dustin BUhaul, please note your software to take pictures of the barcode on the back of licenses is VERY unreliable. I have a clean, clear license and it took SEVERAL minutes before it would read my barcode. VERY annoying. Other than that, this rental experience was excellent.
ROBERT DTruck had an exhaust leak, my son had to take trash out of cab and picked up with a flat tire. Truck was dirty when picked up. Tire had huge chunk out of it.Worst experience. My son also had to put multiple containers of oil in the truck.
Thomas HThe lady that operates the location looked like ahe just crawled out of bed. The smell of the office was horrible. I reserved a 10' truck but ended up getting and paying for a 15'. I reaerved an appliance dolley. When I got there, no dolly. She offered me a regular dolly with no strap. Oh wait, that went out with a different truck, but she was nice enough to let me use her personal dolly. This location is a rat hole. You really should inspect your locations from time to time. P.S., start with this one.
Robert H