Please make sure hours of operation are listed correctly. Location did not open until 12:30pm when reservation for truck pickup was 11:00am. Please make sure that representative location is more prompt and courteous at point of contact. Please make sure trucks are safe to drive and clean. Truck was filthy…shoes were located in front can of vehicle. Side mirror on passenger side of vehicle was missing. Service light was on in vehicle for tire. Back door would not close properly to secure vehicle or any of our belongings.
Raylin B
A1 Financial Multi Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pembroke Pines, FL 33026
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Customer Reviews
- 2.0 Average Customer Rating
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There was no one available for assistance. I called over 10 times and received no answer the A1 financial office had hours listed saying they were open at 9 AM, but no one would open the door or answer the truck that was assigned to me. Had the engine light on I had no idea why and I was unable to get in touch with anyone to find out why or if I could possibly change trucks. The driver‘s door is very hard to close at one point I couldn’t close it at all.
Jessica LThe store hours was from 10am to 5pm on Saturday but no-one was there. My pickup time was at noon, I called and called, no answer. I wanted the truck rental and a Dolly. The app I had to do everything with, only addressed the truck, I couldn't notify anyone that I can't get the dolly since the place was closed and no-one would answer the phone. I got charged for the dolly anyway. I tried to email customer service at: 788001_AFM@uhaul.com about this issue but the email got kicked back with the following message below. I'm not happy with this location at all. I called the location to fix the bill and they can't, the email for customer service failed.. What is going on?? The following message to <788001_GM@uhaul.com> was undeliverable. The reason for the problem: 5.1.0 - Unknown address error 550-'5.4.1 Recipient address rejected: Access denied. For more information see https://aka.ms/EXOSmtpErrors [CY4PEPF0000EE34.namprd05.prod.outlook.com 2025-10-06T15:53:09.337Z 08DE0383337D9BCA]'
Wayne BProvide cleaner trucks and better pick location and instructions for key pick up
Sonia PI drop off the truck at night, and the place was closed, but the mall where it's located is not nice. Also, there were no signs explaining that the drop-off box was in the back alley. It took me a solid 20 minutes to figure out where the U-Haul drop-box was.
RICARDO M