No clear indication of where the office is on the property. The agent did not state anything about doing a pre-trip inspection of the equipment. The only instructions he gave were to make sure the gas tank was filled to one-quarter (which is where it was when we picked it up) at time of return. The truck and towing dolly were parked and ready to go; he pointed at the truck, said "the keys are in it" and "have a nice trip". That was it. He seemed apathetic about the entire process. Also, the furniture pads we received (2 bags of them) were full of dry leaves and pine needles, clearly had not been cleaned from previous use. The truck had a loose mirror which did not become evident until we were loaded and on the highway - every time we hit a bump it would swing out, creating a safety issue as we were unable to see the right side of the truck or the roadway to change lanes. Ended up having to duct-tape it. The towing dolly had a bad tire, which we didn't realize until the following day when we had to call for roadside assistance. Both these issues should have been caught during inspection prior to us picking up the truck and dolly. UHaul DID give us a credit to compensate for these issues.
Jennifer J
Northwoods Camping Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phillips, WI 54555
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly and polite, very easy to work with.
KEITH OI did the self drop off so there was no staff help
SCOTT FThe owner was so kind and even backed the trailer up into the spot for me ! HE was so very helpful and professional. Definately recommend this location and use it again
PATRICIA PVery knowledgeable and helpful to set up the rental through a closer U-Haul rental service, which saved us a lot on the mileage being used.
Denise G