Open on time. Have someone that can communicate. Have someone that can answer the phone or be able to leave a message. Document the accurate time and date of return. Have someone knowledgeable about the rntal procedure
Robert N
Gill And Sons
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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It took them two weeks to check in the trailer. I had to call U-Haul 6 times to get the matter resolved. The location is a junk yard.
Lorenzo VGill and son's just pointed to were to drop the trailer, no help, they didn't inspect or even look at the trailer. The return receipt that U-Haul sent shows I returned the trailer on 6/3 at 10:33am when I actually returned it on 5/30 at 1:40pm. U haul had actually called me 2 days prior to ask when I was returning the trailer and I told the phone rep it had already been returned, that I had date and time stamped pictures if they needed them. This location didn't seem to care.
Rick AWhen we got there you could not find the bldg # as no markings and no one was around. Finally someone from another area appeared and we told them what we were there for and he contacted the person who took another 15 minutes to show up. After I uploaded my license he did his information he needed and after telling us we didn't have the pads we ordered. He then went to get the key and was gone another 10 minutes because he said he couldn't find the key. We finally got the U-haul and dolly and just wanted to leave. That was the worst pick-up I have ever had and I have been renting from U-Haul for almost 40 years. This guy was a joke, sorry, and wasted our time. I didn't appreciate not knowing we would not be able to get the pads at that location either.
Kimberly YYou need to have things to help move big things. And if you don’t already have things to protect objects as well.
Wendie L