Terrible experience, we dropped off the U-Haul trailer to the employee who ensured us he would close out that contract, they didn’t. Later in the day we dropped the tow hitch and no one was around so we used the key drop. A day went by both still showed as active. I called customer service and they said they would close it out when they are okay. 2 days went by still active so I called again was ensured the area manager would go himself to get both closed out as if the 9th when we dropped off we have the photos time stamped and after another 2 days it was finally closed out not as of the day we dropped off. I’m not sure if they did this on purpose to try to make it seem like their trailers are on rent longer but overall bad service and shady business. We will not be using U-Haul again
Linda P
Gill And Sons
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85043
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Customer Reviews
- 2.0 Average Customer Rating
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Open on time. Have someone that can communicate. Have someone that can answer the phone or be able to leave a message. Document the accurate time and date of return. Have someone knowledgeable about the rntal procedure
Robert NIt took them two weeks to check in the trailer. I had to call U-Haul 6 times to get the matter resolved. The location is a junk yard.
Lorenzo VGill and son's just pointed to were to drop the trailer, no help, they didn't inspect or even look at the trailer. The return receipt that U-Haul sent shows I returned the trailer on 6/3 at 10:33am when I actually returned it on 5/30 at 1:40pm. U haul had actually called me 2 days prior to ask when I was returning the trailer and I told the phone rep it had already been returned, that I had date and time stamped pictures if they needed them. This location didn't seem to care.
Rick AWhen we got there you could not find the bldg # as no markings and no one was around. Finally someone from another area appeared and we told them what we were there for and he contacted the person who took another 15 minutes to show up. After I uploaded my license he did his information he needed and after telling us we didn't have the pads we ordered. He then went to get the key and was gone another 10 minutes because he said he couldn't find the key. We finally got the U-haul and dolly and just wanted to leave. That was the worst pick-up I have ever had and I have been renting from U-Haul for almost 40 years. This guy was a joke, sorry, and wasted our time. I didn't appreciate not knowing we would not be able to get the pads at that location either.
Kimberly Y