Location was not on time to open. Had to wait even after they opened; person conducting the check in was not on-site and it was done over the phone. Inside the truck cab was clean but the cargo area was not clean and had trash and debris from previous users. Fuel was less than 1/4 tank. Staff was friendly and apologetic but the service was unorganized and took significantly longer than any other U-Haul check-in I have experienced in the past.
Antoinette S
Indigo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85033
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Customer Reviews
- 3.0 Average Customer Rating
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William WUnprepared when I arrived, little to no communication, and I had to find the guy around the store multiple times to find out what the hold up was. The trailer had trash left on it that I had to remove.
Christopher DMake sure it’s fueled some degree not empty with fuel light on No dolly was in the truck Didn’t even ask for ID Did not go with you to inspect vehicle Documents and agreements were not sent on time for signature
Denise Pnot clear on the help not willing to adjust. or willing to do nothing just a sell and go.
altanakiah r