Just told me to drop it and when I asked how do I prove I dropped it he just told me to call U-Haul and drove off. When I called U-Haul her phone was terrible and full of static. She asked me a question and when I told her I couldn’t hear her she hung up on me.
Daryl C
Gill And Sons
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85043
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Customer Reviews
- 2.0 Average Customer Rating
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I had made a reservation last Tuesday to pick up on phoenix at 730 am. The location I chose was to be opened so I could get my truck and trailer.on Thursday an agent called and asked if I could switch my pickup location and would be given 20 additional miles. I agreed to the change. I went to the new pick up spot at 730 and there was no one there.. the doer was locked. After calling I was told that it was a mobile pickup. After 25 min I was finally able to get my truck. However there was a man at the location that told me the guy whom ran it would be there around 11am. My reservation was for 730 am. So I called U-Haul and they said I could wait or pick up at a different location. I agreed to pick up at another location. It's now 845 and I called the location and they said they didn't have any trailers nor did they see my reservation. I called u hail back again and after about 30 min on the phone it was confirmed they did have it and I could pick it up at 1030. I showed up at 1025 and they workers were chatting it up with the female customers. I wasn't helped I till 1050 am. Then they said the Indian have the correct trailer for me and they weren't sure why I was there. Finally I was able to get my trailer around 1130. My reservation was for 730 am. These things are unacceptable. And because of it I missed my flight home on Saturday
erica fIt's hard to find someone to help you at this location i was sent to several different areas of th property before I was able to get help.
Johnny ATony help me and he was a great help. I appreciate that
Richard GWhen I got there took 45 minutes to get with a person to at least start the process of picking up the rental. There was no clear directions for pick up. There was a lot of confusion on directions from the pick up spot, and member was on the roof of a house checking me in.
Justin D