The check-in process was easy and straightforward however when I was prompted to go in side to get the key the person working there said they don’t use the app and he had to make phone calls that would take over 20 minutes. He told me I could wait outside the store. 30 minutes later he handed me the phone and told me to talk to the “person”. The man asked what business I had at the store. I said I am trying to get my key. He wanted to make me pay over the phone but I had already paid with the app when I checked in. I refused to give my information. It was very frustrating . I had now used up an hour of my reserved time because they made me wait for this phone call.
Harold N
One Stop Conv
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plainfield, CT 06374
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The facility didn't have the moving blankets i reserved so I had to go but done. The truck only had a quarter of a tank of gas so I had to guess how much had to put in and over shot by a quarter tank. I did not get refunded for that had like uhual said they would. I will not use this service again! I will also share my experience on my social media! Ridiculous
STEVEN SNo assistance with drop off due to language barrier of U-haul clerk. . App was not user friendly with older iOS phone. Parking of truck was in a very sketchy area I felt unsafe.
TERI PN/A
Peter VMake sure the brake lights are in working order
KEYAN M