At the drop off location, I returned the trailer in good condition and a day earlier than scheduled. I tried using the online return feature with my phone and my computer but could not complete that as U-Haul could not access my location - even though all permissions were given for that to happen. The person in the store said she could not check me in with U-Haul as she did not have the password for their computer. She said she would have it done the next day. I parked the trailer in the space indicated and left a copy of the U-Haul contract with her to process the next day. The return was not processed as promised. I checked online and the rental was still "OPEN". I contacted U-Haul where they told me that they could see the failed attempt online to return the trailer, but the location had not done the return as promised. U-Haul said they would contact the location and send their area representative to help with that as their computer wasn't responding correctly!! I got confirmation two days later that the return had been completed - and there were NO EXTRA CHARGES FOR THE DELAYED RETURN!! Just as well as I had returned the trailer a day earlier than scheduled and it was their failed return process that caused the "DELAY"! I took photos of the returned trailer at the location and had the time and date of that return to prove I was not the reason for any "DELAY!"
LESTER H
Lawson Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plant City, FL 33565
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- 4.0 Average Customer Rating
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The person at the desk did not assist with hooking up the trailer or ensuring it was connected properly prior to us leaving the location. Only after we uploaded a photo and we were already on the road, she called to say the hitch was not properly connected. By this point, the hitch had come detached and the wire hooking up the lights was severed. The roadside person who came out and fixed the lights said the location should have ensured the trailer was properly connected prior to us leaving the site.
JASON WThe trailers at this location do not have tongue jacks. We had to send someone to this location (30 mins away) with a floor jack to hook up the trailer to the tow vehicle. The location did not have the necessary supplies (light adapters, jacks) or the personnel to assist in hooking up the trailer
Suzanne SGreat Job no problem
ERIC GFirst this was not the location for my rental. My location was supposed to be in Zephyrhills that was more close to me. Second I rented a 10 foot trailer but what you have available it was a 15 foot. At the end I took what you had available but also I have to pay more.
PRISCILLA R