A jack stand to remove trailer from my trailer hitch. Very difficult for a woman alone to uncouple and lift heavy trailer. I wrongfully assumed one day is 24 hours. I returned equipment 12 hours after renting it. With a note stating date and time and contact info. 3days later I received voicemail text and email claiming I was overdue returning the U-Haul trailer. That it would be reported stolen and that the rental was late since 3:45pm on same day I rented it at . I requested one day not 1/3 of a day. Meaning same time next calendar day. 9am Saturday thru 9am Sunday. I did return the equipment at 9pm Saturday. 12 hours early. I wa given no return instructions. No instructions for how to lift without jack. No information about where to park it. No requirement for an employee being present. Or during business hours. Certainly not that U-Haul considers one day = 8 hours as opposed to the universal one day= 24 hours. No explanation as to the threat of being reported as a thief. No follow up call voicemail text email to confirm their equipment was left exactly as I claimed.
CHERYL P
Wolf Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plymouth, CA 95669
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I was a little concerned at first when we were told to drop off in Lodi which is an hour or so away from us. Thank you for finding a place closer.
SUSANNAH HSebastian in Plymouth, CA and Vincent in West Lynn, OR, were outstanding. Very helpful and accommodating.
PHILLIP CCustomer service and staff great.
JOSEPH PKind of understaffed took a long time to rent it it with all the b.s. fill out same info 3 times
REXFORD C