Honestly it was a frustrating experience. We reserved a van as that's what we needed. We arrived and it took probably 30 minutes for us to get a rental (apparently the system was down, things happen) which was a truck that cost more than we had anticipated but we're told that's all they had. OK fine.. I guess we just needed it done that day and didn't have many options. The truck we got was older and dirty inside. Most obnoxiously I woke up this morning to an email from my bank stating that there was an additional charge for after hours return, which wasn't the case. All in all very shady and we absolutely won't be going back. Thankfully customer took care of the extra fee issue, I've always had great service from the corporate office.jessica D.
17th Stop & Go Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Portland, OR 97202
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- 1.5 Average Customer Rating
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It took me over an hour to pick up the vehicle and then 30 to drop it off. The people who run this location should NOT be! Ended up doing everything on the app myself. No locked gad cap and it was empty when I picked it up. I had to put gas in it to use it. So I had no idea how much would be needed. I ended up putting at least $10 more in than I needed.Mindi P.
The agent was over 20 minutes late. They barely made eye-contact with me and read the script from their screen very quickly, like a robot. They forgot to give me my rented dolly and I had to go back to get it. The location itself was dingy and dirty. Overall, bad customer service experience -- but the van did the job.Ed S.
Van was very dirty outside and required better cleaning on the inside. People at the desk very helpful and efficient.Mark C.
The actual location was fine, although I would have expected a truck to include a lock with its tool rentals for a long trip. Halfway through the 20 hour drive, the check engine light turned on. We ended up losing needed sleep to go have it checked out early the next AM. The only answer we could receive is that it â€œwill probably be fineâ€. Within an hour of driving away, the traction signals came on. We called again and we're advised there was no need to take it in and possibly swap it out, rather that things would â€œprobablyâ€ be okay. This was incredibly frustrating and stressful as a first time mover with uhaul, in the winter through the rockies. There was no offer of discount or empathy, and I will probably opt for a different service next time.Cayli M.