I've been to this location twice within a months span and each time was questioned what I was doing or using the truck for (first time was a red flag but it's a convenient location for me so I let it go and disregarded it). I have never been questioned like that at any other U-Haul location ive been to, which leads me to believe it is not standard procedure during the pickup process. I was also given passive aggressive and condescending tones upon returning the truck about the floor on the driver and passenger side being dirty with some mud, which is when the question came from the gentleman regarding and I quote "what were you guys doing with the truck" in an as previously stated condescending tone as if I was speaking with my parent. Mind you it was raining most of the day, so obviously if someone is moving and unloading items while it's raining, there are chances of mud tracking inside the truck on the floor. I didn't have time to replace the gas which is fine because I had money to cover it as well as the whopping extra miles I used which couldn't have been much because I counted the estimated mileage of my trip. So with that being said, I honestly would not recommend this location at all to anyone I know, especially anyone who is of color. I've lived in Portland my whole entire life, SW Portland for about 15 years and I've never experienced such horrid customer service and unprofessionalism in my life. -PS whomever is responsible for marketing may want to expand and get a bigger sign. My husband and another reviewer it looks like could barely find the location.
TAJYA M
Emerald Sea Diving LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97225
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- 4.5 Average Customer Rating
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Incredibly helpful and made it a pleasant experience. Highly recommended!
DAVID JVery friendly. Thanks
ELMER SThis is the best U-Haul experience I’ve ever had. They were very friendly, I needed to make several last minute changes and they were quick to respond and work with me to ensure a successful move.
Joshua MThis guy is great!!! He will prosper.
SCOTT R