Truck was difficult to start and bouncy. Needs maintenance. Improve instructions ahead of time that this location doesn't offer in-person/counter pickup.
Margaret D
Duradox Management
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prospect Lefferts Gardens, NY 11225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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One of the worst customer experiences of my life. Difficult to find the entrance / lockboxes. Not on the side indicated by the address. When I called for help, I was only told at that point there were no dollies available after I had booked one. Then was told to go to the app to check in. Also somewhere in the process furniture pads and a 2nd dolly that I never ordered showed up on my bill. And when I asked if they had shrink wrap which was an option when I booked online, I was told they don’t really carry supplies. Then why are supplies offered online, implying you should be able to pick it up when picking up the truck? Instead we were told to go to another location, which would have increased mileage that I had to pay for. The app was malfunctioning and was told by the front desk to call the 1-800 number for a price adjustment and to finish the pick up process. I had to re-enter all of my info, including pics of my license and headshot and was never told before I arrived that I would need 2 contacts to be available to receive a confirmation phone call during my pickup since I had an out of state license. They also made it seem like these were emergency contacts, but they are not being used for that. Neither person was available because it was still during normal business hours. I had to put down a third person. I was standing outside for about an hour trying to finish the check in process. I barely had enough time to finish the move I needed to do because I lost so much time with this check in process. It was incredibly frustrating every step of the way. Not ever going back to this location.
Leah BI’ve been in this neighborhood for 15 years and had no idea there was a U-Haul dealer right here. It was so convenient when I needed a truck to pick up a couch. The self checkin was quick and easy, and the whole process couldn’t have gone smoother. I’ll definitely use them again.
Sofia MPickup and drop-off were seamless. The truck was ready to go when I arrived, and returning it took less than 5 minutes. Couldn’t ask for better service.
Alexander BThis is one of the few places that actually delivers on 24-hour check-in. Very organized, secure, and dependable. 10/10 service.
Gila R